Cancellation & Refund Policy

1. How engagements are billed

Every engagement is structured as one or more milestones in the Statement of Work (SOW). Each milestone has its own deliverable, timeline, and fee. Milestones are invoiced as they begin, and each milestone is treated as a distinct transaction for refund purposes.

2. Milestone acceptance

• When a milestone is delivered, the Client has 7 calendar days to accept it or raise written objections specifying what's incomplete or defective against the SOW.
• If no response is received within 7 days, the milestone is deemed accepted.
• Accepted milestones are non-refundable. This is the core of the policy.

3. Cancellation before a milestone begins

Either party may cancel any future, not-yet-started milestone at any time. If the Client has prepaid a future milestone, that amount is refunded in full.

4. Cancellation after a milestone has begun

• If the Client cancels: fees for the in-progress milestone are prorated based on work performed, as measured by hours logged or percentage complete documented in the SOW. The unused portion is refunded. Any work product completed to date is delivered.
• If I cancel for reasons other than Client breach of the Terms of Service: the in-progress milestone is refunded in full.
• Cancellation for breach follows the Termination clause in the Terms of Service.

5. Disputes over milestone acceptance

If the Client raises timely, written objections to a milestone, I will revise the deliverable within the original scope of the milestone at no additional cost. If one round of revision does not resolve the dispute, the parties will either (a) agree a prorated refund reflecting the value of work actually delivered, or (b) escalate per the Terms of Service.

6. How to request a refund

Email abhi@abhishekuniyal.com with the engagement reference (SOW number or title) and the reason for the request. I'll acknowledge within 2 business days and respond with a decision within 5 business days.

7. How refunds are paid

Approved refunds are issued within 14 business days to the original payment method. For Stripe payments, this means the original card or bank account. Processor timelines (typically 5–10 business days after I initiate the refund) apply on top.

8. Chargebacks

If you have a concern about a charge, please contact me first. I'd rather resolve it directly. Filing a chargeback without first engaging in good faith may be treated as material breach under the Terms of Service.

9. Governing law

This policy is governed by the laws of India and the courts at Bengaluru, Karnataka.